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Last Updated: 25 November 2025
This Privacy Policy explains how we collect, use, share, and protect your personal data. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have important rights regarding your personal data, which are detailed in Section 8 of this Policy.
FundCreators ("FundCreators", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you use our website, mobile application, and services (collectively, the "Platform").
FundCreators is the data controller for the personal data collected through our Platform. As data controller, we determine the purposes and means of processing your personal data. We are established in Scotland and operate under the laws of the United Kingdom.
We process your personal data in accordance with:
Our supervisory authority is the Information Commissioner's Office (ICO). You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated.
For data protection enquiries, please contact us:
We collect and process the following categories of personal data:
| Category | Types of Data | When Collected |
|---|---|---|
| Account Information | Name, email address, password, username | Registration |
| Profile Information | Profile picture, biography, website links, social media handles, location | Profile setup |
| Identity Verification | Government-issued ID, proof of address, date of birth | Creator verification |
| Financial Information | Bank account details, billing address (payment card details processed by Stripe) | Payments |
| Project Information | Project descriptions, images, videos, funding goals, reward details | Project creation |
| Communications | Messages, comments, support enquiries, survey responses | Platform use |
We do not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation). If you voluntarily include such data in Project descriptions or communications, you consent to its processing as part of the relevant content.
Under Article 6 of the UK GDPR, we process your personal data on the following legal bases:
| Processing Activity | Legal Basis | Justification |
|---|---|---|
| Account creation and management | Contract (Art. 6(1)(b)) | Necessary to perform our contract with you |
| Processing payments and transactions | Contract (Art. 6(1)(b)) | Necessary to provide our services |
| Service communications (updates, alerts) | Contract (Art. 6(1)(b)) | Necessary to provide our services |
| Identity verification | Legal Obligation (Art. 6(1)(c)) | Required for anti-money laundering compliance |
| Fraud prevention and security | Legitimate Interests (Art. 6(1)(f)) | Protecting users and the platform from fraud |
| Platform improvement and analytics | Legitimate Interests (Art. 6(1)(f)) | Improving our services and user experience |
| Marketing communications | Consent (Art. 6(1)(a)) | Only with your explicit opt-in consent |
| Non-essential cookies | Consent (Art. 6(1)(a)) | Only with your explicit consent |
| Tax and accounting records | Legal Obligation (Art. 6(1)(c)) | Required by UK tax and accounting laws |
| Responding to legal requests | Legal Obligation (Art. 6(1)(c)) | Compliance with court orders or law enforcement |
Where we rely on legitimate interests, we have conducted a balancing assessment to ensure our interests do not override your fundamental rights and freedoms. You may request details of these assessments by contacting privacy@fundcreators.com.
We may share your personal data with the following categories of recipients:
We use third-party service providers who process data on our behalf:
All service providers are bound by data processing agreements requiring them to process data only on our instructions and implement appropriate security measures.
We may disclose your personal data:
If FundCreators is involved in a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your data.
We may share your personal data with other parties where you have given us specific consent to do so.
Your personal data may be transferred to, and processed in, countries outside the United Kingdom, including countries that may not provide the same level of data protection as the UK.
When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including:
Where required, we conduct Transfer Impact Assessments to evaluate the level of protection afforded to personal data in recipient countries and implement supplementary measures where necessary.
You may request copies of the safeguards we have in place for international transfers by contacting privacy@fundcreators.com.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
You have the right to obtain confirmation of whether we process your personal data and to request a copy of your personal data.
You have the right to request correction of inaccurate personal data and completion of incomplete personal data.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of your data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we demonstrate compelling legitimate grounds.
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. You can request human intervention, express your point of view, and contest such decisions.
Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of your rights, please contact us at privacy@fundcreators.com with:
We will respond within one month of receiving your request. If your request is complex or we receive multiple requests, we may extend this by up to two additional months. We will inform you of any extension and the reasons for it.
We may request proof of identity before processing your request to ensure we do not disclose personal data to the wrong person.
Requests are normally free. However, we may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests, or we may refuse to comply with such requests.
If you are unhappy with how we have handled your data or your rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first at privacy@fundcreators.com.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 6 years | Legal claims limitation period |
| Transaction records | 7 years from transaction | UK tax and accounting requirements |
| Identity verification documents | 5 years after relationship ends | Anti-money laundering regulations |
| Project data | Duration of rewards + 6 years | Contractual obligations and legal claims |
| Customer support enquiries | 3 years from resolution | Service improvement and dispute resolution |
| Marketing consent records | Duration of consent + 2 years | Consent record-keeping requirements |
| Website logs and analytics | 26 months | Security and service improvement |
To determine appropriate retention periods, we consider:
After the retention period expires, we will securely delete or anonymise your personal data. Anonymised data may be retained indefinitely for research and statistical purposes.
We use cookies and similar technologies to collect information about your browsing activities. For detailed information about the cookies we use, your choices, and how to manage cookies, please see our Cookie Policy.
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@fundcreators.com. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.
Our Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes by:
We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes become effective constitutes your acknowledgment of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all enquiries within 5 business days.
By using the FundCreators platform, you acknowledge that you have read and understood this Privacy Policy.